Imagine if every time your business needed to discuss something with a client, you had to handwrite a letter, mail it, wait a day or two for it to arrive to sender, and then wait another few days for a response to get back to you. It would make the operations slow and time-consuming, and significantly reduce your company’s ability to operate at maximum efficiency. While this may seem like an extreme example, your business may well be hindering itself in similar time-consuming ways, by working with outdated business systems and processes. Relying on hard-copy correspondence, handwritten memos, and having to personally calculate work metrics and data are just some of the ways companies may be conducting their operations inefficiently, and not only does this slow down the business’ operations, it can risk the organisation falling behind its competitors. Fortunately, there is a solution.
Business’ often conduct their operations in a problem solving manner, in which they initially identify a problem within the organisation, such as an occupational health and safety issue threatening the safety of staff and the continuity of operations, and then they devise an easy to implement, safe, solution for it. The issue of improving business processes by shifting from inefficient processes to streamlined ones can be conducted in a similar manner. Through undergoing a Digital Transformation of their business processes, organisations are able to use time- and cost-saving technology to alter the way they work with staff, clients, and customers, making their interactions faster, smoother, and easier.
This process works at changing the way the business operates both internally between staff and other departments within the operations, and externally, by streamlining their dealings with customers and clients. There are several different aspects to a successful digital transformation of a business’ processes, including:
- Recognising the changing needs and concerns of customers. The way in which business’ operate has changed significantly throughout 2020, and customers want an assurance that an organisation is safe and easy to deal with. Digital processes such as contactless payments, zoom meetings replacing face-to-face ones, and so on, are just some of the ways business’ can harness modern technology to streamline their operations, and reassure their customers that they are doing everything they can to make their experiences with the company fast and easy.
- Improving workplace efficiency for staff and the overall operations. Significant downtime could be incurred through staff having to handwrite pay sheets, physically collate files, travel from Point A to B for business meetings, and so on. Through a digital transformation audit, business’ are able to hasten these processes, which, over time, would increase the overall productivity of the business.
A Digital Transformation Audit keeps your business in-line with the competition
A thorough digital transformation audit looks at your business operations as a whole. It audits different departments and processes within the organisation, and assesses whether there is room for compatibility between them. For example, an organisation might use one paper system to do payroll, another to keep customer and employee information on file, and yet another to track what equipment the company needs to purchase. If these three processes are run simultaneously without a degree of unity between them, it requires three times the manpower to get things done. An effective digital transformation looks at ways to unite previously separate processes, in order to streamline operations, make things easier for staff, and reduce the operations overall physical paper trail.
This process is called Software Integration, and it works at bringing a level of cohesion to distinctive business processes. When conducting a digital transformation of your operations, your business should set some clear operational goals, and use this digital transformation process to work towards achieving these goals. Before undergoing a digital transformation of your operations, it is worthwhile to ask some questions about your business, to better understand where it is at, and where you want it to get to. Some of these driving questions can include:
- Are the competitors offering a business service to their customers, that you cannot offer to yours because of the lack of appropriate technology? Also, would offering this service potentially attract new customers to the business, or increase the level of customer satisfaction in existing ones?
- Is there a degree of unity between your existing business systems, in which they work off the same processes, or are they disparate and distinctive from each other?
- What kinds of processes, that have yet to be implemented, would make the business run more efficiently?
- How much downtime could be saved by undergoing a digital transformation of existing business processes? If by undergoing this transformation, each staff member saves five minutes a day, when you times that by the number of days each staff member works a year and by how many staff members you have, you soon realise that a digital transformation process can save a business hours upon hours of downtime.
A comprehensive digital transformation of an operations brings many benefits to it, including improving efficiency, streamlining complicated processes, increasing customer satisfaction, and through the identification and enhancement of inefficiencies within the operations, increasing profit margins.
If you would like to learn more about how the digital transformation process could strengthen and streamline your business processes, and make it stand out from its competitors in a tough marketplace, then please give Anitech’s consultants a call today on 130 802 163. By having a quick discussion with them about your business operations, they will be able to explain to you how a digital transformation audit could be conducted on your operations in an easy, non-disruptive manner, in order to ascertain what aspects of the business are in-line with current digital trends, and which ones are not. After the auditing process gauges the inefficiencies and weak points of the business, they will be able to conduct a thorough digital transformation process of your entire operations, to get it in-line with the competitors, by ensuring that it makes sufficient use of technological processes to improve its services to staff and customers. Isn’t this a change for the better?
Please click here to read more about how a digital transformation process keeps companies up to date with industry trends.